Frequently Asked Questions (FAQs)

About Zamani

What makes zamani special?
At zamani, we craft heritage-inspired accessories that blend timeless design with exceptional quality. Each piece tells a story, celebrating rich cultural traditions while offering modern functionality. By choosing zamani, you’re not just buying a product. You’re embracing tradition, art, and uniqueness.

Do any of the proceeds go to charity?
We value authenticity, we choose not to incorporate donations into our marketing efforts. Our focus remains on growing a sustainable business that makes a positive impact in its own way with products that you will love.

What are your watch bands made of?
Our bands are crafted from high-quality silicone, offering durability, comfort, and style and stainless steel for the buckle.
Our whoop bands are made from nylon.

Compatibility

Which watches are zamani bands compatible with?
zamani watch bands are compatible with:

All Apple Watches
Whoop 3.0/4.0/5.0 bands
Most Samsung, Huawei, and Garmin smartwatches
Some Xiaomi models that use a 22mm universal connector
Several other watches from Suunto, Polar and more

We recommend verifying the size of your watch before placing an order. Here’s how:

Check the engraving on the back of your watch.
Use the watch or health app on your phone.
Measure the lug width or your current strap size.

For more details, visit our Watch Guide or contact us via email or Instagram.

Is it compatible with Fitbit?
Not yet, but stay tuned!

Is it compatible with Xiaomi?
Most Xiaomi watches that use the 22mm universal connector are compatible. Double-check your specific model to confirm.

Is it compatible with Google Pixel?
Not yet, but stay tuned!

Is it compatible with Whoop?
Yes. We make bands for all WHOOP models (3.0, 4.0, 5.0 and MG). Select your model when ordering.

Is it compatible with Garmin?
Yes, zamani bands are compatible with all Garmin models that use QuickFit or Quick Release bands. If you are unsure, check the Watch Guide.

Shipping and Delivery

Which currency will I be charged in?
Prices are shown in your local currency wherever we support it (AED, SAR, USD, EUR, GBP, CAD, AUD and more):

If your local currency isn’t available, transactions will default to USD.
For clarity, Australian customers will see prices in AUD, Canadian customers will see prices in CAD

Where do you ship from?
Our products are shipped from Dubai.

How long does shipping take?
Shipping times vary depending on your location. Generally:

We only do express shipping. UAE and Kuwait orders typically arrive within 24 hours, the rest of the GCC plus Jordan and Turkey in 1-3 business days, the UK, Europe, North America, Australia and New Zealand in 2-5 business days, and everywhere else in 3-6 business days.
For specific shipping timelines, please check our Shipping Policy.

Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times vary by location.

Will I have to pay customs or import duties?
International orders may be subject to customs duties or import taxes depending on your country’s regulations. However, duties are already included for the USA, UK, EU, Australia, and Qatar. For other countries, these fees are determined by your local customs authority and must be paid upon delivery. For details, see our Shipping Policy.

Returns and Refunds

What is your return policy?
For details on how to initiate a return, please review our Refund Policy.

What if my product arrives damaged?
If your item arrives damaged, please contact us immediately with photos of the damage, and we’ll work to resolve the issue as quickly as possible.

Can I return or exchange a wristband?
Our wristbands (Beautiful Game, Keffiyeh, Shemagh, Sadu, Tatreez, and the Wristband Set) are final sale. Because they are worn directly on the wrist and made in limited runs, they cannot be returned or exchanged if you change your mind. If a wristband arrives defective, damaged, or incorrect, contact us within 48 hours with photos and we will make it right.

Can I exchange my product for a different size or color?
Yes! We offer exchanges through store credit. If you need a different size or color, contact us within 14 days of delivery. We will issue store credit for your full purchase price so you can order the correct item right away. For details, see our Refund Policy.

Payments and Discounts

What payment methods do you accept?
We accept a variety of payment methods, including:

Apple Pay and Google Pay are available at checkout
Credit and debit cards (Visa, Mastercard, American Express)
Cash on Delivery is only available in the UAE
Pay in installments: Tamara is available at checkout in the UAE and Saudi Arabia, and Tabby in the UAE

Do you offer discounts or promo codes?
Yes, we occasionally run special promotions and offer exclusive discount codes. Sign up for our newsletter or follow us on social media to stay updated!

Do you offer gift cards?
We are working on it!

Care and Maintenance

How do I clean my zamani watch bands?
We recommend cleaning your bands with a soft, damp cloth. Avoid harsh chemicals or abrasive materials to maintain their quality and appearance.

Are zamani watch bands waterproof?
Yes! Our silicone watch bands are waterproof, making them perfect for everyday wear, workouts, and outdoor adventures.

How do I change my Apple Watch band?
No tools needed. Turn the watch face-down, press the button on the back where the band connects, and slide the band out. Slide the new band in from the same direction until it clicks into place. Repeat for the other end. Works the same way on all Apple Watch models.

Order Assistance

How do I track my order?
Once your order is shipped, you’ll receive a confirmation WhatsApp with a tracking number from our primary shipping partners swftbox. Use this number to track your package on our carrier’s link.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placement. Contact us as soon as possible if you need to make changes.

What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please contact us so we can investigate the issue and assist you.

Wholesale Program

Do you offer a wholesale program?
Yes! We partner with boutiques, concept stores, and retailers worldwide who want to bring heritage-inspired accessories to their customers. Whether you’re interested in bulk purchasing or consignment, we’d love to hear from you.

How do I apply for a wholesale account?
Simply email us at [email protected] with the following details:

Your country
Store name and website/social media
Estimated monthly quantity
Whether you’re interested in consignment or buying in bulk

We’ll get back to you within 2 business days with our catalog and next steps.

Are there minimum order quantities (MOQs)?
Yes, MOQs vary depending on the region and product line. However, we keep them accessible, especially for new markets. We’ll share all the details once you reach out.

Country Details

Which countries do you deliver to?

Greece
United States of America
United Kingdom
France
Germany
United Arab Emirates
Saudi Arabia
Kuwait
Qatar
Oman
Jordan
Canada
Spain
Portugal
Bahrain
Lebanon
Turkey
Australia
India
Finland
Maldives
Netherlands
New Zealand
Austria
Egypt
Brunei Darussalam
Romania
Mexico
Singapore
Malaysia
Indonesia
Italy
Luxembourg
Morocco
Kenya
Tunisia
Ireland

Which countries do we not deliver to?

Afghanistan
Albania
Algeria
Andorra
Angola
Antigua and Barbuda
Argentina
Armenia
Azerbaijan
Bahamas
Bangladesh
Barbados
Belarus
Belize
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Central African Republic
Chad
Chile
China
Colombia
Comoros
Democratic Republic of the Congo
Republic of the Congo
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor (Timor-Leste)
Ecuador
El Salvador
Equatorial Guinea
Eritrea
Eswatini
Ethiopia
Fiji
Gabon
Gambia
Georgia
Grenada
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Iceland
Iran
Iraq
Ivory Coast (Côte d’Ivoire)
Jamaica
Kazakhstan
Kiribati
North Korea
South Korea
Kosovo
Kyrgyzstan
Laos
Latvia
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Madagascar
Malawi
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Nicaragua
Niger
Nigeria
North Macedonia
Norway
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Rwanda
Saint Kitts and Nevis
Saint Vincent and the Grenadines
Samoa
San Marino
São Tomé and Príncipe
Senegal
Serbia
Seychelles
Sierra Leone
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Sudan
Sri Lanka
Sudan
Suriname
Syria
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Turkmenistan
Tuvalu
Uganda
Ukraine
Uruguay
Uzbekistan
Vanuatu
Vatican City (Holy See)
Venezuela
Vietnam
Yemen
Zambia
Zimbabwe

If your country is not listed at checkout, you cannot place an order just yet. Email [email protected] and we will activate your country within 24 hours.