Return and Refund Policy
14-Day Satisfaction Guarantee
Your satisfaction matters to us. If something is not right with your order, we are here to make it right.
Contact us:
- Email: [email protected]
- Instagram: @zamani.store
Every message receives a response within 48 hours.
14-Day Return Window
You have 14 days from the date you receive your order to request a return. To start a return, fill out our return form. You will receive an automatic confirmation that we have your request, and a member of our team will follow up within 48 hours with next steps.
What Qualifies for a Return
Defective, Damaged, or Wrong Items
If your item arrives defective, damaged in transit, or is not what you ordered, contact us immediately with:
- Clear photos of the issue
- Photos of the packaging (if relevant)
- Your order number
For these cases, you receive a full 100% refund to your original payment method. No deductions.
Wrong Watch Model or Compatibility Issue
If you ordered a band that does not fit your watch model, this qualifies for an exchange. We know compatibility can be confusing with different watch sizes and generations. Contact us and we will help you find the right fit.
We will issue store credit for your full purchase price, minus the original shipping cost you paid on your order, so you can order the correct band immediately.
Change of Mind
If you simply changed your mind or want a different style, you can return unused items in their original packaging within the 14-day window. For change-of-mind returns:
- Refund is issued to your original payment method
- Return shipping costs are deducted from the refund
Wristbands Are Final Sale
Our wristbands (Beautiful Game, Keffiyeh, Shemagh, Sadu, and Tatreez, and the Wristband Set) are worn directly on the wrist and made in limited runs. For hygiene reasons, and because these are limited-edition items, all wristbands are final sale and cannot be returned or exchanged for a change of mind. This does not affect your rights if a wristband arrives defective, damaged, or incorrect, in which case we replace it or refund you in full.
What Is Not Eligible for Return
- Sale or bundled items: These are priced at a discount and are final sale. Exception: if a sale item arrives defective, we will replace it or issue a full refund.
- Wristbands: All wristbands are final sale. Exception: if a wristband arrives defective or incorrect, we will replace it or issue a full refund.
- Cash on Delivery orders: COD orders are not eligible for returns.
- Damage after use: Normal wear and tear or damage caused after delivery is not covered.
- Outer shipping box damage: Minor scuffs or dents to the shipping box during transit do not qualify, provided the product inside is undamaged.
Exchanges
We offer exchanges through store credit. When your return is approved:
- We issue store credit for the full purchase price of your item
- You use the credit to order the correct item from our store
- We ship the new item to you
This is faster than waiting for a traditional return and reship, and you keep the full value of your original purchase. Store credit does not expire.
How Refunds Work
Once we receive your returned item, we inspect it and send you an email confirming whether your refund is approved.
Refund amounts by situation:
| Situation | What You Get Back |
|---|---|
| Defective, damaged, or wrong item (our error) | 100% refund. We cover return shipping. |
| Wrong watch model or compatibility issue | Store credit for full purchase price, minus original shipping cost paid |
| Change of mind | Full refund minus return shipping costs |
Approved refunds are processed immediately to your original payment method. Depending on your bank or credit card company, it may take a few additional business days for the refund to appear in your account.
Return Shipping Costs by Region
The costs listed below reflect what we actually pay our shipping partners to process returns. As a small business, we subsidize a significant portion of shipping on every order you place. The shipping rate you see at checkout is already reduced, and these return costs represent the real carrier charges for your region.
For change-of-mind and change-of-mind returns only, these amounts are deducted from your refund. Compatibility issues are handled as exchanges (store credit). For defective or wrong items, zamani covers return shipping entirely.
| Region | Return Shipping Cost |
|---|---|
| UAE | 16 AED |
| Kuwait | 2.5 KWD |
| Saudi Arabia | 50 SAR |
| Qatar / Bahrain | 65 QAR |
| Jordan | 9 JOD |
| United Kingdom | £20 |
| Europe | €35 |
| United States | $45 USD |
| Canada | C$60 |
| Australia | A$45 |
| South Africa | R360 ZAR |
| Malaysia / Singapore | RM 75 |
If your country is not listed, contact us and we will provide the exact return shipping cost for your location.
Order Cancellations
We begin preparing your order as soon as payment is received. If you need to cancel, contact us within 2 hours of placing your order at [email protected] and we will do our best to catch it before it ships. After that window, cancellations may not be possible, but you can still use our return process once you receive the order.
Our Commitment
We appreciate every customer and want you to have a great experience. If you have questions about any of the above, reach out to us. We are always happy to help.
Thank you for shopping with zamani.
Last updated: March 13, 2026
